Q:How can I request more information regarding a specific piece (Carat weight, metal weight, stone clarity, whether or not a gemstone is natural or created, measurements etc).
A：If the information that you are looking for about an item is not included in the description on our website, you can submit a request through email :firstname.lastname@example.org . We will do our best to accommodate your request as soon as possible, usually within the same day.
Q：Once I register on your site will I be able to view my order history?
A：Once you are registered on our site you will be able to view current orders as well as previous ones.
Q：Why was my order declined?
A：Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.
Q：I did not receive my order confirmation email. Can you resend it to me?
A：An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service and they will forward a copy to your confirmed email address.
Q：If I am not able to correctly enter in my discount code when placing my order, can you apply it for me?
A：If for some reason you were unsuccessful in applying your discount code, we will be happy to help you. Your account will be credited within 3-5 days, with the price difference included.
Q：I was unsuccessful placing an order on your site. Why has my credit card been charged?
A：If your orders were not successful your credit card will not be charged. Any transactions reflected on your account are authorizations only and will automatically disappear withing a few days depending on your bank’s procedures.
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We offer replacements for any items that may have been received as defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
All tracking number will be emailed to the customer as soon as the tracking information becomes available.
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
We serve customers all around the world and every country has it different rules and regulations regarding taxes and duties. Upon receiving the product you may be asked to pay these additional fees depending on the country, state, or province in which you reside. It is the buyers responsibility to be aware of these local regulations and to pay any additional fees that may be imposed by his country.